1. Eligible Returns

We accept returns only for products that are damaged, defective, or incorrectly delivered. Return requests must be raised within 7 days of receiving the order. Products should be unused, unopened, and in their original packaging. This helps us verify the condition of the item before processing your request. Returns that do not meet these conditions may not be accepted.

2. Return Request Process

To initiate a return, please contact our customer support team with your order number and clear photos of the product. Our team will review your request and provide further instructions. We aim to respond to all return requests as quickly as possible. Once approved, you will receive complete return guidelines. Please do not return any product without prior approval.

3. Product Inspection

After receiving the returned product, our quality team will inspect it carefully. The inspection ensures that the item meets our return eligibility criteria. If approved, we will proceed with a replacement or refund. Products found to be used or damaged by the customer may not qualify. Our decision will be communicated through email or phone.

4. Refund Process

Approved refunds are credited to the original payment method used during purchase. Refund processing usually takes 7–10 business days, depending on your bank or payment provider. You will receive a confirmation once the refund has been initiated. Processing time may vary during holidays or special sale periods. We appreciate your patience throughout the process.

5. Replacement Policy

If a replacement product is available, it will be dispatched after your return request is approved. Replacement orders are processed with the same care as new orders. Delivery timelines may vary depending on stock availability. If the product is unavailable, a refund may be offered instead. Our goal is to provide the best possible resolution.

6. Non-Returnable Products

Products that have been opened, used, damaged due to misuse, or purchased during clearance sales may not be eligible for return. Perishable and consumable products may also be excluded unless they are received in damaged condition. Please read product descriptions carefully before placing an order. This policy helps us maintain product quality and hygiene standards.

7. Customer Assistance

If you need any help regarding returns or refunds, our customer support team is always available to assist you. We are committed to resolving your concerns in a fair and timely manner. Your satisfaction is important to us, and we strive to make every shopping experience enjoyable. Feel free to contact us for any clarification related to our return policy.