1. Order Processing

All orders are processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. You will receive a confirmation email once your order is accepted. We carefully verify each order before dispatch to ensure accuracy. Our team works efficiently to prepare your products for safe delivery.

2. Delivery Timeline

Most orders are delivered within 3–7 business days depending on your location. Delivery time may vary for remote areas or due to unforeseen circumstances. We always aim to deliver your order as quickly as possible. Delivery estimates are provided for your convenience and may change during peak seasons. We appreciate your patience in case of unexpected delays.

3. Shipping Charges

Shipping charges, if applicable, are calculated during checkout. Any free shipping offers will be clearly mentioned on the website. Customers can review shipping costs before completing payment. We maintain transparent pricing with no hidden shipping fees. Promotional shipping offers may be available from time to time.

4. Order Tracking

Once your order has been shipped, a tracking number will be shared via email or SMS. You can use this tracking information to monitor the delivery status of your package. Please allow a few hours for tracking updates. Tracking helps you stay informed about your order’s journey. If you face any issues, our support team is always available to assist you.

5. Delivery Delays

While we strive for timely delivery, delays may occur due to weather conditions, public holidays, or courier service issues. Such delays are beyond our control. We appreciate your patience and understanding. Our team continuously follows up with courier partners to minimize delays. We will keep you informed if there are any significant delivery updates.

6. Incorrect Address

Please ensure that your shipping address and contact details are accurate before placing an order. We are not responsible for delays caused by incorrect or incomplete information. Additional shipping charges may apply for re-delivery. If you notice an error after placing your order, contact us immediately. We will try our best to update the address before dispatch.

7. Customer Support

If you have any questions regarding your shipment, our support team is here to help. Please contact us with your order details for quick assistance. We will do our best to resolve your concerns promptly. Customer satisfaction is our top priority. We are committed to providing a smooth and hassle-free delivery experience.